Returns & Exchanges Policy
Hassle-free returns within 15 days from delivery date
Important Information
- • Return window: 15 days from delivery date
- • Refund method: Original payment method
- • Return shipping: Customer pays return shipping unless item is defective or wrong item was shipped
Return Conditions
Returnable Items
- Item must be unused and in original condition
- Original tags must be attached
- Original packaging must be intact
- Proof of purchase required
Non-Returnable Items
- Personalized or customized items
- Gift cards
- Intimate apparel
- Opened cosmetics
Return Process Step by Step
1
Contact customer service within 15 days
2
Receive return authorization
3
Package item securely with original packaging
4
Ship to our return center
5
Refund processed within 7-10 business days
Refund Timeline
1-2
Business days for return processing
7-10
Business days for refund to appear in your account
24/7
Customer support available
Exchanges
We currently offer exchanges for size or color variations, subject to availability. To initiate an exchange:
- Contact customer service within the return window
- Return the original item following our return process
- Once received, we'll ship the replacement item
- No additional shipping charges for exchanges (domestic)
Contact Returns Department
For returns-related inquiries or assistance with the return process:
returns@fashionandfancy.com
+91 7200074221